#UrNewImage Boss Bucks Rewards Program FAQ
# What is this?
This is our thank you to our #urnewimage! You’ll earn a point for every dollar you spend at Ur New Image. You can use those points to redeem “Boss Bucks” that can be used on future purchases both online at Urnewimage.com and in our stores.
# Who can join?
Everyone! All you have to do is have an account with us at Ur new image and you will be automatically enrolled. If you’re a previous customer and have an account, we’ve done the work for you—you’re already in the #urnewimage Rewards program! Simply login to start reaping the benefits.
If you do not currently have an account, we invite you to open one up urnewimage.com. If you’ve made a purchase in store as a guest, create an account using the e-mail you provided at checkout.
#How do I earn points?
Points are earned with every purchase, excluding shipping fees. You can also earn points for referring a friend as a new customer and signing up for our Ur New Image newsletter. You’ll be able to redeem those points as Boss Bucks on future #urnewimage purchases, both online and in our stores— or save up your points for more Boss Bucks, too! Additionally, we may offer bonus point events from time to time for those in specific tiers. Only points earned from purchases will be used for climbing tiers.
# When will I see points I earned on purchases?
Points earned on purchases will be available within 24-48 hours. Please feel free to contact the customer service team with any inquiries!
# Can I earn points on in-store purchases?
Yes!
# Are there different levels of reward tiers?
Yes, there are 3 tiers:
Pink ($1-$400),
Silver ($401-$1000)
Gold ($1001 and up).
There will be different exclusive rewards for each tier.
# How do I climb tiers?
Purchases made at Ur New Image are what advance you to the next tier; the more you buy, the more you'll climb! This means any points outside of your purchases, such as your birthday gift from us, won’t count toward your tier total.
# How do I view my point balance?
Your point balance can be found on your account page, as well as the top navigation bar when you are signed in. It can also be found at the top of your newsletter!
# What are the different reward amounts?
100 points = $5 reward;
200 points = $10 reward;
300 points = $15 reward;
500 points = $25 reward;
1000 points = $50 reward;
1500 points = $75 reward;
2000 points = $100 reward;
# Is there a limit to the number of points I can earn?
Nope! You will earn a point for every dollar you spend at Uncommon James, both online and in-store. Please note that the maximum redemption is $100.
# Do my points expire?
Nope!
# I have an order history on multiple accounts or e-mail addresses. Can I merge my points?
Yes! We can absolutely consolidate your points to one account. Please e-mail customer service at beauty@urnewimage.com with your request, your preferred e-mail address, and a list of the others you have used. Note: Points from someone else’s account or order history may not be transferred to someone else’s.
# How do I redeem my points?
Online: Visit your account page, then select the tab called “Redeem Points.” Here you’ll see the Boss Bucks available based on your accrued point balance. Click which reward you’d like to redeem, and a gift card code will pop up. Insert this code at checkout, and you’re done!
In-store Rewards: Please redeem your reward in your online account, via phone or computer, before checking out at a store. You can then share the provided code with the store associate!
You can choose to redeem your current Boss Bucks or you can save them up for a larger amount. Please note Boss Bucks are not redeemable for cash.
# Will my gift cards apply to sale items?
Yes, your Boss Bucks can be applied to all purchases at Ur New Image online and in-store.
# What do the “approved,” “pending,” and “cancelled” statuses mean?
Approved: These points can be redeemed on rewards immediately.
Pending: These points need to finish processing before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase; the points will change from pending to cancelled.
# I completed an activity but didn't earn points!
If you made a purchase, please allow a few minutes for us to process your activity and provide your points. If you referred a friend, your points will be posted to your account once they make a purchase.
# If I return a purchase I made using a Boss Bucks reward, do I get my reward back?
Yes! You will be refunded the dollar amount spent and your Boss Bucks will be returned. The points you accrued on your returned order, however, will not be added to your account. If your return is a partial return, please contact the Customer Service Team.
# Why did my account balance go down?
A purchase was cancelled or returned. You can view all of your points activity on our URNEWIMAGE Rewards section of your Account page!
# How do I leave the program?
We hope you don’t! Before making up your mind, don’t forget that the #urnewimage Rewards program is free to enroll and points never expire! But if you no longer wish to earn points from your purchases, please contact our Customer Service Team and we will unenroll you.
# What happens if I leave and decide to join again?
Just contact our Customer Service Team and we'll re-enroll you. Please note with a new account, the point total will begin at zero.
# What happens to my information when I sign up?
Your submission of personal information through the store is governed by our Privacy Policy.